Store Policy/FAQ
First and foremost, thank you for being here and giving my website a click. At a minimum I hope you come out of this incredible scroll an inspired and happier person.
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SHIPPING POLICY
When buying multiple kinds of products at checkout such as prints, paintings, drawings, or clothing, you should know that we try to contain the order into one package, but occasionally will have to send out in multiple packages if the order too large. Also, we want to make sure that each item is carefully packaged on its own to prevent breakage or damage. If you have ANY shipping questions whatsoever, please do not hesitate to send me an email at dean@artbydean.com .
It may take up to 3-5 business days before your order is sent out. You will receive a shipping notification email with tracking info once your order has shipped. Delays may happen with the postal service and we can’t control these things after the order is sent out. Your patience is appreciated.​​
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Order never arrived:
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If your order didn't end up arriving, be sure to let me know!
First, check your shipping confirmation and check that you entered the correct address. If you entered the address incorrectly, you may be eligible for a discount on a replacement order.
Return Policy
Damaged items:
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The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.
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To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me at dean@artbydean.com so I can make it right.
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Tangible items:
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There are no refunds or returns for items unless they get damaged or lost in the mail. We don’t have storage or inventory to exchange an item.